Breckland Children’s Clothes Bank

Website: brecklandchildrensclothesbank.co.uk
Email: brecklandchildrensclothesbank@gmail.com
Address: Breckland Children’s Clothes Bank, Unit 1, Lynn Road, Swaffham, PE37 7PT

Introduction

At Breckland Children’s Clothes Bank, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we keep it safe, and your rights under the UK General Data Protection Regulation (UK GDPR).

This policy applies when you visit our website or contact us through other means, such as by email, phone, or in person.

Who We Are

Breckland Children’s Clothes Bank is a local charity supporting families across the Breckland area by providing free, good-quality pre-loved children’s clothes and school uniforms for babies, children, and young people up to age 14.

We work to ensure that no child has to go without essential clothing due to poverty, crisis, or unexpected hardship. Whether it’s a delay in benefits, fleeing domestic abuse, or simply struggling to make ends meet, we’re here to help without judgement, and always with care.

What Information We Collect

We collect different types of personal information depending on how you interact with us.

When you submit a self-referral form for support:

• Your full name

• Email address

• Phone number

• Home address

• Your reason for needing support

• Employment status

• Information about your child (e.g. age, gender, clothing/shoe sizes)

By completing this form, you are giving us permission to contact you about your referral.

When you offer to donate items, volunteer, or get in touch:

• Your name

• Email address

• Phone number

We also collect information if you make a general enquiry via our contact form or email.

Why We Collect This Information

We use your information to:

• Respond to your request for support

• Arrange clothing orders and deliveries or collections

• Contact you about volunteering, donating, or general enquiries

• Keep track of the support we’re offering within the community

We only collect the information we need to provide the service you’ve requested and to run the clothes bank safely and effectively.

Sharing Your Information

We never sell or trade your personal information.

We may, with your explicit permission, connect you with other trusted local services or charities who can help support you further. This would only happen with your consent, and we’ll always explain why and who we’re referring you to.

We may also be required to share information if legally obligated to do so (for example, for safeguarding purposes).

Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your personal data

• Restrict how we process your data

• Object to certain types of processing

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Breckland Children’s Clothes Bank
Unit 1, Lynn Road, Swaffham, PE37 7PT
brecklandchildrensclothesbank@gmail.com

If you're not happy with how we’ve handled your data, you can also contact the

Information Commissioner’s Office (ICO):
www.ico.org.uk

0303 123 1113

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review this policy now and again to stay informed about how we protect your data.

Last Updated: June 2025